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See our TERMS AND CONDITIONS above.
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We believe you’ll fall in love with our Healing Adjustable Bed. We want you to be confident, so we offer our return policy which is good for your Healing Mattress up to 100 days of your original purchase. We ask you to try your Healing Mattress for 100 days, and if (during the 100 days) you still don't love it, call us at (818) 554-9836. If we can’t find a way to make you happy, we will take back the Healing Mattress and refund your money, less shipping charges.
If within the 100 days you decide you are unhappy with your Healing Mattress, please call us at (818) 554-9836 and request a return merchandise authorization number. Please know that we cannot return our Adjustable Bed Bases because an Adjustable Base which is opened and even installed is no longer new but used; for this reason, we cannot return our Adjustable Bed Bases, but we are more than happy to return/swap out any Healing Mattress that you feel is not meeting your needs. All mattresses returned should be in good and resalable condition and, if possible, in their original packaging. Prior written return authorization is required to make a return. It is the sole responsibility of the customer to return the bed in its original cartons and packaging if return is requested. The Bed must also be secured on the same crate prior to the freight company picking it up. Customers are responsible for return freight shipping, as well as a 20% restocking fee. If you cancel after the product has been shipped and in transit, you will be charged the actual cost of the outbound and returned shipping costs, regardless of what promotion was offered when you purchased the Bed. If you cancel before the product is shipped, you will be charged a 3% credit card transaction fee.
After we receive the Healing Mattress for inspection, we will issue a refund. Please note that to be eligible for a return, Healing Mattresses must be in resalable condition, including all product documentation, and shipped within 30 days RMA was issued.